According to European Commission Regulation 261/2004 and Turkish Regulation On Air Passenger Rights, if your flight was delayed, you are eligible for compensation. The flight must satisfy the necessary conditions.
The compensation for delayed/cancelled flight or denied boarding can be €125-€600. The amount can vary with flight distance and delay duration (below you can find detailed information on the compensation size).
The condition is that one of the following happened to you:
Your flight is delayed for more than 3 hours
Your flight is cancelled
Your flight is delayed for less than 3 hours, but you miss a connection flight and arrive to your final destination more than 3 hours late
You were denied boarding because of lack of vacant seats (overbooking)
The flight must not be delayed due to weather or other extraordinary conditions.
The flight must have been commenced no later than 6 years ago;
Your flight route and airline should comply with certain criteria to fall under the regulation of the EU law
|Route \ Airline||Airline is from EU||Airline is not from EU|
|From outside EU to outside EU|
|From outside EU to EU|
|From EU to outside EU|
|From EU to EU|
|Route \ Airline||Airline is from Turkey||Airline is not from Turkey|
|From outside Turkey to outside Turkey|
|From outside Turkey to Turkey|
|From Turkey to outside Turkey|
|From Turkey to Turkey|
You can calculate your compensation with the help of the table below or via our calculator absolutely free. The compensation amount varies between €125 and €600. Average compensation among our clients amounts to €450.
Above all, the compensation is only a supplement to the relief provided by airlines for the passengers of delayed flights. The provisions must include:
However, you are not entitled to compensation if:
In case of flight cancellation due to extraordinary circumstances, the airline has to offer its passengers one of the following:
In case of overbooking the airline must first look for volunteers who wish to abandon their booking in exchange for particular benefits. The airline must provide these volunteers with two options:
If the passengers opts for route change, the airline must provide him further support. It may include meals and refreshments, telephone communications, accommodation and transportation from the airport.
If you are not willing to abandon your booking and you are denied of boarding, you are entitled to compensation of €250-€600 for every passenger in addition to the full price of your ticket.
The rules of obtaining a compensation apply to connection flights exactly the same way. The only difference might be intermediary points outside EU or operation by several EU, which can affect the applicability of 261/2004. The thing you should consider is your departure and arrival points in your itinerary.
If one or more flights were delayed or cancelled, the total delay to our final destination point determines your right for compensation.
All connection flights must be booked under a single booking code. If you book several flights under different booking codes, each will be regarded as a separate flight with own starting and final points.
You can estimate your compensation via our calculator or with the help of the table below, except for the flights within Turkey. The compensation is fixed to €100 for such flights